How do I contact customer support?
If you have questions about your account, a specific service, or a technical issue, our support team is here to assist you. To ensure the fastest resolution, we recommend using the in-app chat or email.
Support Hours (EST)
Our team is available to assist you during the following hours:
Season | Monday–Friday | Saturday–Sunday |
Peak Season | 9:00 AM – 8:00 PM | 9:00 AM – 6:00 PM |
Off-Peak (After DST) | 9:00 AM – 6:00 PM | 9:00 AM – 6:00 PM |
Note: Peak season generally follows Daylight Saving Time. Once DST ends, we move to our standard winter hours.
Ways to reach us
We aim to respond to all inquiries within 24 hours.
Live Chat (Recommended): This is the fastest way to get help.
In the app, go to Account > Support > Chat with Support.
Email: Send us a message at support@lawnguru.co.
Text: You can text our customer support line at +1 (855) 517-0068.
Important notes
We do not currently offer customer phone support. For assistance, please contact us through our available support channels. Live chat is the fastest way to connect with a LawnGuru agent.